Connected conversations
Read messages from the channels in your setup without searching separate inboxes for the latest reply.
One Inbox
for local service pros
One Inbox brings customer messages together for local service businesses. We connect texts, emails, website inquiries, and supported social messages so your team can reply.
In short: Keep the contact history beside each conversation and assign someone to respond. Available channels depend on your accounts and the connections agreed during setup.
Built around your business
What you get
Clear ownership
Assign a teammate and add an internal note so the next person can see who is helping and what was agreed.
Context beside the reply
Keep contact details, conversation history, and the next task together so a customer does not have to start over.
How it comes together
See the request. Know who is on it.
A shared view only helps when someone owns the reply. We organize the inbox around your team, with a clear handoff from a new inquiry to the next action.
Keep every conversation in view.
One place to pick it up
Powered by SupportLocal How it works in your inbox
The handoff matters as much as the first message. Here is how this part of your system reaches your team.
The starting point
An inquiry arrives from a connected message channel.
The conversation stays together
One Inbox keeps the conversation beside the contact history.
Your team takes over
An assigned teammate replies and records the next step.
From plan to practice
How we install it
- 01
Choose the channels
We review the accounts your business uses, the connections available, and who needs access.
- 02
Organize the handoffs
We set up team access, conversation ownership, notifications, and the information to keep beside each contact.
- 03
Practice a real conversation
We test each agreed channel and walk your team through replying, assigning, and recording the next step.
Which messages can we connect?
We review text, email, website inquiries, and supported social account messaging with you. Available connections depend on your accounts and permissions. We confirm the channels in scope before setup.
Does this include chat from a Google profile?
Your Google Business Profile can direct people to a connected business number or website. Those inquiries can reach the inbox. We do not present a profile listing itself as a live chat channel.
Can more than one person use it?
Multiple teammates can use One Inbox. We agree on team access and conversation ownership, then show people how to leave notes and hand a request to the next teammate.
Will it replace our job scheduling tool?
We review your existing scheduling tools before connecting One Inbox. The inbox manages conversations and handoffs; we confirm any connection needed to your scheduling process separately.
Let's put it together
Ready to get more work?
Tell us about your business. We will map out what to connect.
Book a call